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Returns & Refund Policy

Easy Returns & Refunds

We want you to love the weave you've chosen. If something isn't right, we'll make it right.

Last Updated: July 13, 2026
7 Days
Return Window
14 Days
Refund Processing
Original
Packaging Required
Gift
Credit Available
Introduction
Our commitment to your satisfaction

Thank you for shopping with vy16.

If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. This Return and Refund Policy applies to all sarees, apparel, and accessories purchased through our Website.

The following terms are applicable for any products that You purchased with Us.

Interpretation & Definitions
Understanding the terms used in this policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to vy16, No. 9, 12, Natteri Krishnamachari Rd, Krishna Nagar, Veerasamy Nagar, Vellore, Tamil Nadu 632001, India.
  • Goods refer to the sarees, apparel, and accessories offered for sale on the Service.
  • Order means a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to vy16, accessible from our online store.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation Rights
Your right to cancel an order

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
What makes a return eligible

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging, with all tags intact
  • The Goods are unused, unworn, unwashed and in the same condition as received

Non-Returnable Items

The following Goods cannot be returned:

Custom-tailored or altered garments (blouses, falls, petticoats made to size)
Sarees or apparel with removed or damaged tags
Innerwear, jewellery, and other hygiene-sensitive accessories once unsealed
Items showing signs of wear, wash, or perfume/deodorant marks
Sale or discounted items
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
How to send your return

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Return Address:
vy16
No. 9, 12, Natteri Krishnamachari Rd,
Krishna Nagar, Veerasamy Nagar,
Vellore, Tamil Nadu 632001, India
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Refund Process
How and when you'll receive your money
1

Return Request Submitted

Email us at support@vy16.in with your order number and return reason.

2

Package & Ship

Pack the items securely with tags intact in the original packaging and ship to our return address.

3

Inspection

We inspect the returned items to ensure they meet the return conditions.

4

Refund Issued

Refund is processed within 14 days of receiving the returned goods.

Refunds are issued using the same payment method you used for the order. You will receive a confirmation email once your refund has been processed.
Gifts
Returns on gift purchases

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

For gift returns, please ensure you have the order number available to help us process your return quickly.
Get in Touch
We're here to help with any return questions

Have a question about returns or refunds that's not covered here? Our support team is happy to help. Reach us through any of the channels below:

Email Us
support@vy16.in
Registered Address
vy16, No. 9, 12, Natteri Krishnamachari Rd, Krishna Nagar, Veerasamy Nagar, Vellore, Tamil Nadu 632001
vy16